Terms and Conditions for Pimlico Man And Van Services

These Terms and Conditions apply to all bookings made with Pimlico Man And Van for transportation, removal, loading, unloading, delivery, and related moving services within the United Kingdom. By confirming a booking, the customer agrees to these terms in full. For the purposes of this document, the words “we,” “us,” and “our” refer to the service provider, and “you” or “the customer” refer to the person, business, or organisation arranging the service.

These terms are intended to set out the basis on which our man and van service is supplied. They explain how bookings are accepted, how charges are calculated and paid, what happens if a booking is changed or cancelled, and the extent of our responsibility for property, goods, and waste handling. Please read them carefully before making any reservation, as making a booking indicates that you accept the conditions stated here.

Our services are provided on the understanding that the customer has supplied accurate information about the job. This includes the type, size, quantity, and condition of items; access arrangements; parking conditions; any need for lifting, disassembly, or special handling; and any other matter likely to affect performance. If the details provided are incomplete or incorrect, we may revise the quotation, amend the schedule, or decline to proceed where the revised conditions are unsafe or impractical.

Booking Process

To arrange a booking with Pimlico Man And Van, the customer must provide the requested job information and accept the quotation offered. A booking is not confirmed until we have acknowledged it and, where required, received any deposit or advance payment. Quotations are generally based on the information supplied at the time of enquiry and may be adjusted if the scope of work changes. We reserve the right to refuse any booking at our discretion, particularly where the work appears unsafe, unlawful, or outside the normal scope of our service.

Once a booking has been accepted, the customer is responsible for ensuring that all necessary arrangements are in place on the scheduled date and time. This includes access to the property, entry codes, parking permissions, lift access, and any other logistical requirements. Delays caused by lack of access, incorrect addresses, missing parking arrangements, or unprepared items may result in additional charges. We may also need to re-schedule if circumstances outside our control prevent us from attending safely or on time.

Any request to change the date, time, vehicle size, service type, or item list must be made as early as possible. We will consider changes in good faith, but any amendment is subject to availability and may alter the price. If extra labour, waiting time, stair carrying, dismantling, packing, or multiple trips are required because of changed circumstances, these may be charged in addition to the original quotation. Customers are encouraged to review all booking details carefully before confirmation.

Payments and Charges

Unless otherwise agreed in writing, payment is due in full on completion of the service. In some cases, a deposit, card pre-authorisation, or part payment may be required to secure the booking. Prices may be quoted as fixed fees or hourly rates, depending on the nature of the work. Any quotation is valid only for the period stated, or if no period is stated, for a reasonable time after issue. We may revise the quotation if the information provided by the customer was incomplete or inaccurate.

Additional charges may apply where the service takes longer than anticipated, where there are significant access issues, where waiting time is incurred, or where extra services are requested on the day. Such charges may include, without limitation, additional labour, vehicle use, tolls, congestion-related costs, parking charges, material handling, storage, disposal fees, or specialist equipment. The customer remains liable for all agreed and properly incurred charges, including where the service is completed but payment is delayed.

We accept payment by the methods we make available from time to time. If a payment is declined, reversed, disputed without valid reason, or otherwise not received, we may suspend further services and seek recovery of the outstanding amount. The customer shall be responsible for any bank charges, collection costs, or reasonable administrative expenses incurred as a result of non-payment or late payment, to the extent permitted by law.

Cancellations, Delays and Waiting Time

The customer may cancel a booking by giving notice in writing or by another method we accept. Cancellation charges may apply depending on how much notice is provided and whether preparatory work or allocation of vehicles and staff has already taken place. If the customer cancels at short notice, fails to provide access, or is not present at the agreed time, we may charge a cancellation fee to cover lost time and expenses. In some cases, the full booking amount may be payable where the service was reserved specifically and we were unable to redeploy resources.

We aim to arrive within the agreed time window, but timings are estimates only unless a strict appointment has been expressly confirmed in writing. Delays may occur because of traffic, weather, vehicle issues, incidents on the road, or circumstances beyond our reasonable control. We will take reasonable steps to keep the customer informed if we become aware of a delay. We are not liable for losses arising from timing changes unless they are caused by our negligence and were reasonably foreseeable.

If we arrive and are unable to begin or complete the service because the customer is not ready, access is blocked, items are unavailable, or instructions are unclear, waiting time may be charged at the applicable rate. If the delay becomes excessive, we may treat the job as cancelled by the customer and apply the relevant cancellation terms. Customers should ensure that all items are packed or otherwise prepared as agreed and that any special instructions are clear before the scheduled arrival.

Liability, Goods and Damage

We will take reasonable care when handling goods during a Pimlico removals or transport assignment, but the customer is responsible for ensuring that items are suitably packed, labelled, and protected unless we have expressly agreed to provide packing services. Fragile, valuable, antique, electronic, or unusually heavy items should be declared in advance. Items that are not properly packed may be more susceptible to damage, and we will not be liable for deterioration or breakage resulting from inadequate packaging or from the ordinary risks of transport.

Our liability for loss or damage is limited to direct loss caused by our negligence and only to the extent permitted by law. We are not responsible for indirect or consequential losses such as loss of profit, loss of business, missed appointments, emotional distress, or similar costs. We are also not liable for damage caused by events outside our control, including defects in the item itself, hidden weakness, pre-existing damage, unsuitable packaging, or instructions given by the customer that are incorrect or incomplete.

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. If damage is alleged, the customer must notify us as soon as reasonably possible and provide evidence of the issue. The customer should keep any damaged item available for inspection and, where relevant, retain all packaging and related materials. Failure to allow proper inspection may affect any claim.

Customer Responsibilities

The customer must ensure that all items presented for transport are lawful to move, safely accessible, and suitable for the agreed vehicle and crew. Dangerous goods, firearms, explosives, corrosive substances, gas cylinders, live animals, perishable food requiring refrigeration, or any prohibited or regulated item must not be included unless we have given prior written consent and all legal requirements are satisfied. We may refuse to carry any item that appears unsafe, unlawful, or likely to damage persons, property, or the vehicle.

It is the customer’s responsibility to remove personal data, deactivate security settings, and back up digital devices before transport. We do not guarantee the condition, configuration, or operation of computers, phones, hard drives, smart appliances, or any item containing software or stored information after transit. Where disassembly or reassembly is requested, the customer must confirm that the item can be safely dismantled and reassembled without specialist intervention unless such work has been agreed in advance.

If the customer asks us to enter a property, move items through shared spaces, or use lifts, stairwells, or communal areas, the customer must ensure that permission has been obtained and that the route is suitable. We may refuse to proceed if access is unsafe, if flooring or walls are at risk, or if the load cannot reasonably be handled with the available resources. The customer should also arrange any necessary permits or parking permissions unless we have explicitly agreed to do so.

Waste, Disposal and Environmental Compliance

Where our van and man services include disposal, removal, or transport of unwanted items, waste must be handled in accordance with applicable UK waste regulations. The customer must clearly identify any item intended for disposal, and must not include hazardous, clinical, electrical, or controlled waste unless this has been specifically agreed and lawful arrangements are in place. We may refuse any load that is contaminated, improperly separated, or not suitable for lawful disposal through the intended route.

Where we undertake disposal on the customer’s behalf, we may use licensed waste facilities, reuse channels, or approved disposal routes as appropriate. The customer acknowledges that once waste has been collected for disposal, items may not be retrievable. The customer must not ask us to leave waste in unauthorised locations, and we will not participate in fly-tipping, unlawful dumping, or any activity that breaches environmental or waste management law. If the customer misdescribes waste or includes prohibited materials, they may be responsible for any resulting costs, penalties, or disposal expenses.

If the job includes clear-out or clearance work, the customer must ensure that any items intended for retention are separated beforehand. We are not responsible for accidentally removing property that was left with waste unless the customer failed to identify it properly or left it in a mixed pile contrary to our instructions. We may take photographs or keep job records for compliance, safety, and administrative purposes. These records may assist in demonstrating what was collected and how the load was processed.

Insurance and Force Majeure

We maintain insurance cover appropriate to the nature of our services, but insurance does not replace the customer’s duty to pack and prepare items properly. Any claim against our insurance or against us must be made promptly and supported by reasonable evidence. The customer should not assume that all items are covered at full replacement value unless we have expressly agreed such cover in writing. Where additional cover is available, any special terms, exclusions, or valuations will apply as notified.

We are not liable for failure or delay in performance caused by events beyond our reasonable control, including extreme weather, road closures, accidents, mechanical failure, strikes, public emergencies, civil disturbances, government action, or utility outages. If such an event occurs, we may suspend, delay, or cancel the service without liability for resulting losses. Where possible, we will try to rearrange the service for another time, but any such arrangement will depend on operational availability.

Termination and General Provisions

We may refuse, suspend, or terminate a service if the customer behaves abusively, provides false information, fails to pay, breaches these terms, or requires us to act unlawfully or unsafely. If the service is terminated for such reasons, the customer may still be liable for work already completed, travel time, waiting time, cancellation fees, and any reasonable expenses incurred. Our decision to enforce one right or to delay enforcement does not prevent us from enforcing that or any other right later.

If any part of these Terms and Conditions is found to be unlawful, invalid, or unenforceable, the remaining provisions shall continue in full force. No waiver by us shall be effective unless clearly stated, and any variation to these terms must be agreed by us in writing. These terms, together with the accepted quotation or booking confirmation, form the entire agreement between the parties in relation to the services supplied.

Governing Law: These Terms and Conditions and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute arising in connection with the service, unless mandatory law requires otherwise.