Pimlico Man and Van Service Terms and Conditions
These Terms and Conditions set out the basis on which Pimlico Man and Van provides man and van, removals, transport, and associated services within the United Kingdom. By making a booking, confirming a quotation, or allowing work to proceed, you agree to be bound by these Terms and Conditions. If you do not agree, you must not use our services.
1. Definitions
In these Terms and Conditions the following words have the meanings given below.
Customer means the person, company, or organisation that requests or pays for the services.
We, us, our means Pimlico Man and Van.
Services means any man and van, removal, transport, loading, unloading, packing, or related services that we provide.
Vehicle means any vehicle we use to provide the services.
Goods means the items and property that are the subject of the services.
Contract means the agreement between you and us incorporating these Terms and Conditions.
2. Scope of Services
We provide man and van and removal services for private and business customers, including collection, transportation, and delivery of goods. The exact scope, timings, and price for each job will be confirmed with you during the booking process. Any additional services, such as packing, storage assistance, or extra labour, may be available subject to prior agreement and additional charges.
3. Booking Process
3.1 You may request a quotation by providing details of the required services, including addresses, access information, list of items, dates, and any special requirements. Quotations are based on the information you provide and may be revised if that information is inaccurate or incomplete.
3.2 A booking is only confirmed when we formally accept it, either verbally or in writing, and when any required deposit or advance payment has been received. We reserve the right to refuse or cancel any booking at our discretion, subject to any payments already made being refunded where appropriate.
3.3 You are responsible for ensuring that all information you provide at the time of booking is accurate, including property access restrictions, parking arrangements, number and size of items, and any fragile or high-value items requiring special handling.
3.4 If the actual work differs significantly from the details given at the time of booking, we may adjust the price, send additional staff or vehicles, or decline to undertake all or part of the job. Any additional costs arising from inaccurate or incomplete information will be your responsibility.
4. Pricing and Quotations
4.1 Prices may be calculated on an hourly rate, fixed price, or a combination of these, as specified at the time of booking. Minimum charges may apply for short jobs.
4.2 Any quotation is valid only for the period stated, or where no period is stated, for 30 days from the date of issue. Quotations are subject to change if the work required changes or if circumstances beyond our control affect the cost of providing the services.
4.3 Prices may not include charges such as parking fees, congestion charges, tolls, or ferry fees unless expressly set out in the quotation. You are responsible for any such charges incurred in providing the services.
5. Payments and Charges
5.1 Unless otherwise agreed, payment is due immediately on completion of the services, or in advance where required. We may request a deposit or full prepayment at the time of booking.
5.2 Payment may be made by the methods we accept from time to time. You agree to ensure that sufficient funds are available and that any payment instrument used belongs to you or that you have authority to use it.
5.3 If you fail to pay any amount due under the contract, we may charge interest on the overdue amount at the statutory rate and may withhold delivery of goods or suspend further services until payment is received in full.
5.4 Where payment is to be made by a business customer, we may require payment on account and may perform credit checks before agreeing to provide services. We reserve the right to revise our payment terms at any time for any customer.
6. Cancellations and Amendments
6.1 You may cancel or amend a booking by notifying us as early as possible. Cancellation charges may apply depending on how much notice you provide.
6.2 We reserve the right to charge a cancellation fee if you cancel within a period that does not reasonably allow us to reallocate the booking. The amount may depend on the size of the job, notice given, and any costs already incurred.
6.3 If you are not present at the agreed time and location, or if we are unable to gain access due to circumstances within your control, this may be treated as a late cancellation and charges may apply.
6.4 If you require a change of date, time, or scope of work, we will attempt to accommodate this but cannot guarantee availability. Any variation may result in a revised price.
6.5 We may cancel or postpone a booking where we are unable to provide the services due to reasons beyond our reasonable control, including severe weather, accidents, road closures, or staff illness. In such cases, we will offer to reschedule where possible. Our liability will be limited to any amounts you have paid for the affected services.
7. Access, Parking and Your Responsibilities
7.1 You are responsible for providing safe and adequate access to the collection and delivery addresses, including ensuring that stairways, lifts, corridors, and doorways are suitable for moving the goods.
7.2 You must arrange any necessary parking permits or authorisation and ensure that we can park legally and safely near the property. Any fines, penalties, or tow charges arising from incorrect or illegal parking instructions provided by you may be charged to you.
7.3 You must ensure that all goods to be moved are ready for collection and properly packed, unless we have specifically agreed to provide packing services.
7.4 You must not request us to move any item which is illegal, unsafe, or prohibited, including flammable or explosive materials, hazardous substances, perishable goods, live animals, or any items prohibited by law or transport regulations.
8. Packing and Customer-Prepared Goods
8.1 Where you pack your own goods, you are responsible for the quality and suitability of the packing materials and for ensuring items are safely and securely packed.
8.2 We are not responsible for damage arising from inadequate or improper packing carried out by you or a third party, including damage to fragile items placed in unsuitably packed containers.
8.3 If we agree to provide packing services, we will take reasonable care in packing your items using appropriate materials. However, we do not guarantee that packing will prevent all damage or loss.
9. Waste, Disposal and Regulations
9.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste removal company and will only remove or dispose of items by prior agreement.
9.2 We cannot remove or dispose of hazardous, toxic, or regulated waste, including chemicals, asbestos, medical waste, gas cylinders, or any materials that require specialist handling or licensing.
9.3 Where we agree to dispose of items, you confirm that you are the owner of those items or have authority to arrange their disposal. You agree that items collected for disposal may be recycled, donated, or taken to an authorised facility at our discretion.
9.4 Additional charges may apply for any items that require special handling or disposal, or where disposal costs increase due to changes in local or national regulations.
10. Liability and Limitations
10.1 We will exercise reasonable care and skill in providing the services. However, our liability for loss or damage to goods or property is subject to the limitations in this section.
10.2 We are not liable for any loss or damage that arises as a result of your failure to properly pack goods, your failure to disclose fragile or high-value items, or your failure to comply with these Terms and Conditions.
10.3 We are not liable for damage to goods where such damage results from inherent defects, deterioration, or vulnerability of the items, including but not limited to brittle, weak, or previously damaged goods.
10.4 We are not liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or any similar loss, even if such loss was foreseeable.
10.5 Our total liability for loss of or damage to goods, whether arising in contract, tort, or otherwise, shall not exceed a reasonable replacement or repair cost, subject to any cap that may be specified in our quotation or any separate insurance arrangements.
10.6 We will not be responsible for any loss or damage arising from circumstances beyond our reasonable control, including but not limited to acts of God, adverse weather, road traffic incidents, delays caused by traffic or road closures, strikes, or acts of government or public authorities.
11. Excluded Items and Customer Risk
11.1 We strongly recommend that you do not include in the goods any valuable items such as money, jewellery, watches, precious metals, securities, important documents, or irreplaceable sentimental items.
11.2 If you choose to include such items, you do so entirely at your own risk, and we will have no special liability for them beyond that applying to any other goods.
11.3 You must inform us in advance if any item requires special handling, equipment, or insurance. We may decline to move such items or may require an additional charge.
12. Insurance
12.1 We maintain insurance cover appropriate to our business obligations. Details of our cover may be provided on request.
12.2 Our insurance is not a substitute for your own contents or business insurance. You are encouraged to arrange additional insurance for high-value or particularly fragile items where needed.
12.3 Any claims in respect of loss or damage must be notified to us in writing within a reasonable period after completion of the services, and in any event as soon as practicable once you become aware of the issue.
13. Delays and Time Estimates
13.1 Any times given for arrival, loading, transit, or completion are estimates only. While we make reasonable efforts to keep to agreed times, we cannot guarantee that the services will start or finish at a specific time.
13.2 We are not liable for any loss, expense, or inconvenience you may suffer due to delay, including missed appointments, additional accommodation costs, or loss of earnings.
13.3 If a delay is caused by your actions or by circumstances within your control, we may charge for waiting time or additional time taken to complete the job.
14. Complaints and Claims
14.1 If you are dissatisfied with any aspect of the services, you should raise the issue with us as soon as possible so that we have an opportunity to address it.
14.2 Any claim for loss or damage should include reasonable details and evidence, such as photographs and proof of value. We may inspect damaged items before agreeing any remedy.
14.3 Where a claim is accepted, we may at our discretion repair the item, replace it, compensate you for its reasonable value, or refund all or part of the service charge.
15. Data Protection and Privacy
15.1 We collect and use your personal information for the purpose of arranging and providing services, managing bookings, and handling payments and any related queries or disputes.
15.2 We will handle your personal data in accordance with applicable UK data protection law. We will not sell your personal information to third parties.
15.3 We may share your information with our staff, contractors, and service partners where necessary to provide the services or to comply with legal obligations.
16. Termination
16.1 We may terminate the contract and cease providing services if you breach these Terms and Conditions, fail to pay any amount due, or act in an abusive, threatening, or unsafe manner towards our staff.
16.2 On termination, any unpaid charges for services already performed will become immediately due. We may retain goods in our possession as security for any amounts owed.
17. Variations to Terms
17.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.
17.2 Any variation to these terms must be agreed in writing by us. Verbal assurances or changes are not binding unless confirmed in writing.
18. Governing Law and Jurisdiction
18.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.
18.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or relating to the contract or its subject matter.
19. Severability
19.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
20. Entire Agreement
20.1 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and us in relation to the services and supersede any prior understanding or arrangement.
20.2 You acknowledge that you have not relied on any statement, promise, or representation not expressly set out in these Terms and Conditions or in any written quotation or booking confirmation.
